BILLING & FINANCE

At Beyond Boundaries Behavioral Health, we are committed to ensuring access to high-quality mental health care while reducing financial stress. Whether you’re using insurance or paying privately, we offer transparent pricing, flexible support, and clear guidance every step of the way.

Visual Fee Table – Common Services

Note: We accept HSA/FSA cards, credit/debit cards, and checks (in-person only). All fees are due at the time of service unless otherwise arranged.

Service Type  Rate  Notes 
Comprehensive Intake Screening  Free  Ensures appropriate placement; no cost to the client 
Comprehensive Diagnostic Assessment  $175  Initial evaluation with clinical recommendations 
60-Minute Psychotherapy Session  $150  Standard full-session rate 
45-Minute Psychotherapy Session  $125  Often used for follow-up or established client sessions 
30-Minute Psychotherapy Session  $105  Appropriate for brief check-ins or targeted interventions 
Missed Appointment / Late Cancellation  $110  Charged if less than 24-hour notice is given 
Sliding Fee Discount Program  Varies  Based on income; ranges from 90%–20% off eligible services 

Cancellation Policy

24-hour notice is required for cancellations. Failure to do so will result in a $110 cancellation fee. This ensures availability for others in need of care.

 

Accepted Insurance Providers

We are in-network with most major plans, including:

·       Blue Cross Blue Shield (excluding Blue Local, Blue Value, Blue Home, Blue Essentials)

·       Aetna

·       Cigna

·       UnitedHealthcare / Optum

·       Medicaid (North Carolina and Georgia)

·       Medicare

·       Ambetter

·       Tricare (Out-of-network certified; Prime requires PCM referral)

·       Humana

·       Medcost

·       Most Commercial Insurance Plans

·       Most Employee Assistance Programs (EAPs)

If your plan is not listed, call us—we’re happy to verify coverage.

Sliding Fee Discount Progam (SFDP)

No one will be denied access to services due to inability to pay. There is a discounted/sliding fee available based on family size and income.

We provide a Sliding Fee Discount Program for clients whose household income is at or below 200% of the Federal Poverty Guidelines.

Eligibility Requires:

·       Proof of income (tax return, W-2, or 2 pay stubs)

·       Completed SFDP application

·       Reassessment annually or with major financial changes

Family Size  100% FPG ($)  200% FPG ($)  Nominal Fee  Sliding Discount 
$15,060  $30,120  $0–$10  90% – 20% 
$20,440  $40,880  $0–$10  90% – 20% 
$25,820  $51,640  $0–$10  90% – 20% 
$31,200  $62,400  $0–$10  90% – 20% 
$36,580  $73,160  $0–$10  90% – 20% 
$41,960  $83,920  $0–$10  90% – 20% 
$47,340  $94,680  $0–$10  90% – 20% 
$52,720  $105,440  $0–$10  90% – 20% 

 

The No Surprises Act Disclosure- Good Faith Estimate

If you are uninsured or elect not to use insurance, you are entitled to a Good Faith Estimate that explains the expected cost of your care.

·       You may request a written estimate before your appointment

·       If your bill is $400+ more than the estimate, you can dispute it

·       Keep a copy of your estimate for reference

 Learn more: cms.gov/nosurprises

Questions? Call 1-800-985-3059

Need Help Understanding Your Benefits?

Our billing department is here to assist with:

·       Verifying insurance coverage

·       Explaining co-pays, deductibles, and coinsurance

·       Navigating out-of-network and private pay options

📞 Call us at 1.888.711.7992

Or email us at info@beyondboundariesbh.com

Beyond Boundaries Behavioral Health, PLLC – Charlotte Metropolitan

10316 Feld Farm Lane, Suite 100, Charlotte, NC 28210

Beyond Boundaries Behavioral Health, PLLCPiedmont Office

701 E Roosevelt Blvd, Bldg. 200, Suite BMonroe, NC 28112

Beyond Boundaries Behavioral Health, PLLC – Raleigh-Durham Metropolitan

1033 Dresser Court. Raleigh, NC 27609

Beyond Boundaries Behavioral Health, PLLC – Atlanta Metropolitan

3069 Amwiler Road, Suite 10, Atlanta, GA 30360